We understand that news of this data security incident may cause concern, and we want to provide clear, transparent information to our patients and community. The following Frequently Asked Questions (FAQs) are intended to answer common questions, share the steps we are taking in response, and offer guidance on how you can protect your information. We will continue to update this page as more details become available.

What happened?

Anchorage Neighborhood Health Center (“ANHC”) recently became aware of a data security incident occurring on our network. Upon discovery, ANHC immediately initiated a forensic investigation, which is currently underway.

What is ANHC doing about this incident?

We are working with third-party cybersecurity experts to conduct a comprehensive investigation into the nature and scope of the incident, and we have also notified law enforcement. Protecting patient privacy and maintaining your trust are our highest priorities.

Are ANHC facilities still open and receiving patients?

Yes. All ANHC facilities remain open and fully operational. This incident has not affected our ability to provide care, and our team continues to welcome and serve patients as usual.

Is it safe to continue receiving care at ANHC?

Yes. This incident has not affected our ability to provide medical services or patient care. Our clinics remain open, and our team remains dedicated to serving the Anchorage community.

How is ANHC supporting patients and the community?

We deeply regret the concern, stress, and disruption this situation may cause. The safety and well-being of our patients are at the center of our response, and we are extremely appreciative of the cooperation, understanding, and support of our employees, patients, and the Anchorage community during this time.

Has my information been impacted?

Our investigation remains ongoing. Once the full scope of impacted data has been determined, we will provide direct notification to all affected individuals.

What type of information may have been involved?

The investigation is ongoing, and we are still working to determine the exact information that may have been accessed. If it is confirmed that your information was involved, you will be notified directly and provided with resources to help safeguard your personal information.

What should I do in the meantime?

We encourage all patients to remain vigilant by monitoring financial accounts, reviewing credit reports, and remain cautious of unsolicited communications requesting personal information. We are providing resources to help safeguard personal information and will share additional steps if we learn your data was involved.

Am I a victim of identity theft?

At this time, there is no evidence that there has been any identity theft resulting from the information involved in this incident.

Will someone steal my identity?

ANHC is not aware of any individual who has experienced identity theft as a result of this event. However, if you believe you have been the victim of identity theft or have reason to believe your information is being misused, ANHC urges you to immediately contact the police and file a police report. Obtain a copy of the police report as you may need to provide copies of the report to creditors to clear up your records. You may also contact the Federal Trade Commission and the Attorney General’s Office in your state. You may obtain a copy of your credit report, directly and free of charge, from each of the three nationwide credit reporting companies. To order your annual free report please visit www.annualcreditreport.com, call toll free at 1-877-322-8228, or directly contact the three nationwide credit reporting companies: