Welcome Desk Representative

 

This position is part time, 25 hours per week.

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SUMMARY OF POSITION: The Switchboard Operator/Welcome Desk Representative is responsible for the computerized scheduling, confirming and rescheduling of patient appointments for each provider and/or service based on the degree of medical acuity, scheduling guidelines and provider availability. Additional duties include routing patients to the appropriate person, communicating schedule changes, taking messages according to established protocol, recording and updating patient demographic information.

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WORK EXPERIENCE: One-year experience as an operator or similar position answering multi-line telephone preferable. Experience in medical office setting and/or other customer service experience is desirable. Good attendance is essential for this position.

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EDUCATION, CERTIFICATION AND LICENSURE: Graduation from high school or the equivalent.

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ADDITIONAL SKILLS & KNOWLEDGE: Bilingual preferred.

 

QUALIFICATIONS: High school diploma or the equivalent required. A minimum of two years’ dental experience and verifiable cash handling customer service experience required.  Dental billing experience a plus.  Working knowledge of computer required; previous experience with dental software preferred.  Must be detail oriented, have excellent communication and telephone skills.  Must have and maintain a good attendance record.

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HIRING RANGE:  $15.14 - $17.03
 

NUMBER OF OPENINGS:    1

 

LOCATION: Anchorage, AK

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LAST UPDATED ON:     October 13, 2020