Welcome Desk Representative


This position is part time, 25 hours per week.

SUMMARY OF POSITION: The Switchboard Operator/Welcome Desk Representative is responsible for the computerized scheduling, confirming and rescheduling of patient appointments for each provider and/or service based on the degree of medical acuity, scheduling guidelines and provider availability. Additional duties include routing patients to the appropriate person, communicating schedule changes, taking messages according to established protocol, recording and updating patient demographic information.

WORK EXPERIENCE: One-year experience as an operator or similar position answering multi-line telephone preferable. Experience in medical office setting and/or other customer service experience is desirable. Good attendance is essential for this position.

EDUCATION, CERTIFICATION AND LICENSURE: Graduation from high school or the equivalent.



QUALIFICATIONS: High school diploma or the equivalent required. A minimum of two years’ dental experience and verifiable cash handling customer service experience required.  Dental billing experience a plus.  Working knowledge of computer required; previous experience with dental software preferred.  Must be detail oriented, have excellent communication and telephone skills.  Must have and maintain a good attendance record.

HIRING RANGE:  $15.14 - $17.03



LOCATION: Anchorage, AK

LAST UPDATED ON:     October 13, 2020


Anchorage Neighborhood Health Center

4951 Business Park Blvd

Anchorage AK 99503

Main: (907) 743-7200

Medical: (907) 743-7201

Dental: (907) 743-7202

Pharmacy Prescription Refill Line: (907) 743-7208

Medical Records fax: (907) 743-7255



ANHC is a Health Center Program grantee under 42 U.S.C. 254b and a deemed Public Health Service employee under 42 U.S.C. 233 (g)-(n).

 © 2020 Anchorage Neighborhood Health Center