System Technician I - Temporary

 

This is a 10-month temporary full-time role with the potential to transition into a permanent role based on continued work volume. 

SUMMARY OF POSITION: Provides technical support and customer service for company-supported computer systems, applications, and hardware. Responsibilities include, but are not limited to, troubleshooting user support requests, and advising on appropriate action via phone, chat message, in-person, and remote access control. Must be well-versed in computer systems configuration, setup, and maintenance. Excellent interpersonal and communication skills.

WORK EXPERIENCE: This position requires technical skills, the ability to work positively with staff that may not be entirely comfortable with technology, the ability to learn a significant number of technical and medical processes and the ability to communicate the same material from different perspectives or in different ways to be able to effectively reach the student. Must have a combination of technical and personal skills to be successful. 

  • Proven experience in a customer support role, Stable work history

  • Customer Service Focused – Be intentional with providing a good user experience for staff, patients, and visitors alike – Stay on Mission

  • Tech savvy but also Teachable, Familiar with Configuring and Deploying computers and associated peripherals, Good working knowledge of installation and setup of Office365 applications, Strong Windows 10 OS troubleshooting

  • Broad understanding of various compute platforms: Server, Desktop, Mobile, Thin Clients, Virtual Desktops, and other tech products

  • Ability to diagnose and resolve basic technical issues

  • Proficiency in English

  • Excellent communication skills

EDUCATION, CERTIFICATIONS AND LICENSURE: High School Diploma, A+ or Net+ certification preferred but not required.

ADDITIONAL SKILLS & KNOWLEDGE: Entry level service desk position, no experience required but must have demonstrated competency with computers, software applications and technology.

HIRING RANGE:   $20.15 - $25.18

NUMBER OF POSITIONS AVAILABLE:    1

LOCATION: Anchorage, AK

LAST UPDATED ON:  August 30, 2021