Luma Health is the best way to communicate with your ANHC care team. Use text messaging to make appointments, check in when you arrive, complete paperwork, receive lab results, request prescription refills, and more.
Ready to begin using Luma? If you have already received a text message from us, simply reply to the text with your request. If you haven’t received a text message from us, give us a call at (907) 743-7200. We’ll help you get started.
Check out some frequently asked questions below. Have a question? Send us an email at email@example.com.
What can Luma help me do?
Schedule, change, cancel, and confirm your appointments
Check in when you arrive
Request prescription refills
Communicate with your care team
Request medical records
Provide feedback about your experience at ANHC
We will also use Luma to send you reminders about upcoming appointments and services your provider has recommended for you.
Is Luma secure?
Yes. Luma's messaging system is HIPAA compliant, meaning that your personal health information (PHI) is protected and completely safe. Text messages will be used for things like appointment reminders and referrals. When the communication involves PHI, we'll send you a secure link. You'll be prompted to enter your name and date of birth to access that confidential information.
What technology do I need to use Luma?
To use Luma’s texting function, you simply need a phone that can send and receive text messages. To access confidential communication involving PHI, your phone will also need to be connected to the internet.
If you do not have a phone that can send and receive text messages, we will send you an email. If you do not have an email address on file, we will call you by phone.
How do I start using Luma?
You may have already received a text message from us. If so, continue to send messages to that number. Your messages will go directly to your account in our internal record-keeping system.
If you have not received a text message from us and would like to begin using Luma, please call (907) 743-7200 and we’ll send a you text to get started.
I was sent the link to access my lab results but I can't log in. What do I do?
Please call (907) 743-7200 to verify the information we have on file for you.
Can I communicate in a language besides English?
Yes! We are able to send messages in over 20 languages, including Arabic, Chinese, Farsi, Hmong, Korean, Russian, Somali, Spanish, and Tagolog. Reply in the language you are most comfortable with and we will translate your response.
I need a copy of my medical records. What should I do?
To obtain a copy of vaccine records or lab results for yourself or your child, send us a text. We can supply that information without receiving a Request for Information (ROI) form.
To obtain other medical records, send us a text and we will send you a ROI form (also found here). Complete the form (digital signatures are OK) and we will send you a copy of your records via your preferred method.