Frequently Asked Questions

What kind of organization is Anchorage Neighborhood Health Center?


ANHC is a Federally Qualified Health Center. This means that we receive an annual grant from the federal government to make health care affordable and accessible for every member of our community. We welcome patients of all ages who are insured, underinsured, and uninsured.




I'm worried I can't afford health care. What can I do?


ANHC provides health care for all, regardless of ability to pay. If you don't have health insurance, we can help you enroll. Learn more on our Health Insurance Enrollment Assistance page. We accept all forms of insurance, including Denali KidCare, Medicaid, and Medicare. We also offer a sliding fee discount program to patients with low to moderate levels of income. All patients, whether insured or uninsured, are eligible. The sliding fee discount program allows us to charge less than the normal rate for medical, dental, lab, x-ray, and pharmacy services. The discount is based on household size and income. Learn more on our Sliding Fee Discount Program page.




What services does ANHC provide?


ANHC provides integrated, compassionate, high-quality health care to patients of all ages. Services include:

Learn more on our Services page.




How do I become an ANHC patient?


First, complete the New Patient Packet and submit it via fax, email, or our secure Submit Documents page. Please call (907) 743-7200 if you would like the packet mailed to you. An ANHC staff member will call you within one business day to schedule an appointment. If you haven't received a call from us within that time, please call (907) 743-7200. Learn more about becoming a new patient on our New Patients page. Please note that if you have not been seen by an ANHC provider within the last three years, you will be considered a new patient.




What forms of insurance does ANHC accept?


ANHC accepts all forms of insurance, including private insurance, Denali KidCare, Medicaid, Medicare, and Tricare. If you do not have health insurance, ANHC can help you enroll. Call (907) 743-7220 to speak to a member of our outreach and enrollment team. They will help you find the health insurance plan that is right for you. Find more information on our Health Insurance Enrollment Assistance page.




What is the Sliding Fee Discount Program?


ANHC offers a sliding fee discount to patients with low to moderate levels of income. All patients, whether insured or uninsured, are eligible. The Sliding Fee Discount Program allows us to charge less than the normal rate for medical, dental, lab, x-ray, and pharmacy services. The discount is based on household size and income. For more information, please visit our Sliding Fee Discount Program page.




What should I bring to my medical appointment?


  • Insurance cards
  • Proof of income for the Sliding Fee Discount Program
  • Your current address and phone number
  • Current medications
  • Previous medical or immunization records
  • Any additional paperwork or forms for your provider (disability, CDL, etc.)
  • Payment for your visit




Is ANHC a walk-in clinic?


ANHC is not a walk-in clinic, although we do schedule same-day appointments. If you are a current patient, call (907) 743-7200 to find out same-day appointment availability. Our phone lines open at 7:30 a.m. Monday through Friday.




What happens if I'm late or I miss an appointment?


If you are late to an appointment, you may be asked to reschedule. We will do our best to see you, but scheduled appointments will take priority. You may end up with a long wait time. If you cannot make it to you your appointment, please call or text us at least 24 hours before your appointment's start time. This will allow another patient to use that appointment time. Learn more on our Appointment Policies page.




How do I get a copy of my medical records?


To obtain a copy of your ANHC medical records, complete ANHC's Release of Information form. You can return the completed form via mail, fax, or our secure Submit Documents page.




Does ANHC have a patient portal?


Yes, we do! ANHC patients use a service called Luma Health to communicate with their care team. They use text messages and a secure patient portal to make appointments, check in upon arrival, complete paperwork, receive lab results, request prescription refills, and more. Learn more on our Luma Health page.




How do I refill my ANHC prescriptions?


Refill your prescriptions by calling our 24-hour refill line: (907) 743-7208. Learn more on our Pharmacy page.





ONLINE PAYMENT

Anchorage Neighborhood Health Center

4951 Business Park Blvd

Anchorage AK 99503

Main: (907) 743-7200

Medical: (907) 743-7201

Dental: (907) 743-7202

Pharmacy Prescription Refill Line: (907) 743-7208

Medical Records fax: (907) 743-7255

 

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ANHC is a Health Center Program grantee under 42 U.S.C. 254b and a deemed Public Health Service employee under 42 U.S.C. 233 (g)-(n).

 © 2020 Anchorage Neighborhood Health Center