Patient Services Representative


SUMMARY OF POSITION:  The Patient Services Representative will provide patients and staff with necessary assistance in fulfilling the needs of the center. They are responsible for patient check in/out, verifying and updating all demographics and insurances, collecting payments, identifying/enrolling patients on the Sliding Fee Scale, processing various forms and documents, and notifying appropriate persons of messages and information as required. Responsible for recording all necessary personal information, securing required signatures, preparing and supplying data to various departments. Will assist with efficient and effective coverage for the Patient Services Department. Provides service internally and externally consistent with ANHC mission, vision and values: Respect, Compassion, Personal Integrity, Excellence & Collaborative Spirit.

WORK EXPERIENCE: One to three years’ experience in a medical office setting. One-year experience in the medical billing field, preferred. Must possess experience in healthcare administration, financial intake, customer service, and answering telephones.

EDUCATION, CERTIFICATION AND LICENSURE: High school diploma or the equivalent. AAPC, NCICS, CHCS or CPC certification may be substituted in lieu of required experience.

ADDITIONAL SKILLS AND KNOWLEDGE: Must be able to use a ten-key and balance large columns of numbers.  Must be detail oriented and proof own work for accuracy. Consistent attendance is required for this position. Skill and ability to fluently read, write, and speak English.  Bilingual preferred.

HIRING RANGE:    $18.32 - $22.89



LOCATION:  Anchorage, AK 

LAST UPDATED ON:  June 25, 2021